EnGenius Products
As of December 1, 2007 HauteSpot Networks no longer
sells EnGenius products.
If you are looking for support for Engenius/Senao
products such as any of the Product Prefix with EL-,
NL-, EMP-, EOC-, ECB-, please call Engenius' Technical
Support at 888-735-7888 or send an email to
support@engeniustech.com.
HauteSpot Networks Products
Free limited end-user technical support service is
available for 30 days after the purchase of HauteSpot
Networks Labeled products by email ONLY:
support@hautespot.net or use the form below. This is
subject to support staff availability and will be
responded to on a "first come, first serve" basis with
no commitment for response time.
You may also find support though our password
protected online tutorials, the login information is
provided along with the unit that you have purchased. If
you lost your password and need access to the support
site, please send a request to
support@hautespot.net
If you obtained your product from a reseller, please
contact your reseller for support.
You can subscribe for Extended Support Program (ESP)
for priority support service. Only ESP subscribers can
receive the benefit of phone support service.
The Extended Support Program details are:
$299USD for one year, $499USD for 2 years or $599USD
for 3 years. Please contact
sales@hautespot.net
for more information. No Cancellations and no prorated
refunds
Services Include:
- Priority response - emailed questions (same day
if possible, no more than 48 business hours,
holidays are not included)
- Support over telephone - 9am to 5pm Pacific Time
Monday to Friday
- Set up and testing - requested configurations
and report Remote configuration assistance - our
technician can log into your router to check your
configuration
- Additional support hours - can be purchased at a
cost of $100 per hour, with a 1 hour minimum and
prorated in 15 minute increments thereafter
- Support for HR-WRAPDX and HR-IXP products family
only - No support for entire networks, design and
non-HauteSpot manufactured products such as
Antennas, Client Cards, EnGenius products, Pigtails
etc.
- Design services , network consulting, site
survey, and training may be purchased as a separate
item.
- Up to 4 man hours per year - setup, emails, and
testing
There are many avenues available to you as a customer
of HauteSpot Networks Corporation for obtaining free
technical support. You should always first refer to the
HauteSpot Networks Product Reference Manual for detailed
instructions on configuration and operation of your
system. If your question cannot be answered through this
manual, then visit our web site at
http://www.hautespot.net/support
For customers who opt to not purchase an Extended
Support Agreement for their HauteSpot Networks' branded
product, this form is required to be signed and faxed
back before products can be shipped.
Download the agreement form from
http://www.hautespot.net/support/Waiver_Extended_Support.pdf
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