Terms and Polices of Sale

If you are looking for support for Engenius/Senao products such as any of the NL-2511/2611/3054/5354 products, please call Engenius Technical Support first at 888-735-7888 or send an email to support@engeniustech.com.

For all other products, contact HauteSpot Technical Support at support@hautespot.net or call 805-541-9477.

There are many avenues available to you as a customer of HauteSpot Networks for obtaining technical support. You should always first refer to the HauteRoute OS Reference Manual for detailed instructions on configuration and operation of the system. If your question cannot be answered through this manual, then visit our web site at http://www.hautespot.net and follow the links to support.

Alternatively you can send an email to support@hautespot.net , fax us at 805-456-3829 or call us at 805-541-WISP (9477).

Blanket Product Warranty

Warranty Applicability

Each product sold by HauteSpot Networks may be covered by a product specific warranty. This warranty will be included in the documentation shipped with the product. The product specific warranty will supercede this blanket product warranty. In the absence of a product specific warranty, the blanket product warranty will be applied.

Warranty Start Date

"Start Date" means the date of shipment of Product from HauteSpot Networks.

Hardware Warranty

HauteSpot Networks ("HauteSpot Networks") warrants that for a period of one (1) year from the Start Date (the HauteSpot Networks hardware ("Hardware") purchased by Customer will be free from defects in materials and workmanship under normal authorized use consistent with the product instructions. This product warranty extends only to the original purchaser. Customer's sole and exclusive remedy and the entire liability of HauteSpot Networks, its suppliers and affiliates under this warranty is, at HauteSpot Networks' option, either (i) to replace the Hardware with new or reconditioned Hardware; (ii) to correct the reported defect; or (iii) to refund of the purchase price of the Hardware.

Software Warranty

HauteSpot Networks warrants that for a period of ninety (90) days from the Start Date, the software embedded in the Hardware ("Software") purchased by Customer will be free from material defects under normal authorized use consistent with instructions provided with each shipped product.. This product warranty extends only to the original purchaser. For the same ninety (90) day period, HauteSpot Networks may provide customers with maintenance releases and feature releases for the Software at www.hautespot.net. Customer's sole and exclusive remedy and the entire liability of HauteSpot Networks, its suppliers and affiliates under this warranty is, at HauteSpot Networks option, either (i) to replace the Software; or (ii) to correct the reported defect through software updates and software upgrades made generally available at www.hautespot.net. HauteSpot Networks makes no other warranty with respect to the Software, and specifically disclaims any warranty that the Software is error free or that Customer will be able to operate the Software without problems or interruptions. Customer's sole and exclusive remedy and the entire liability of HauteSpot Networks, its suppliers and affiliates under this warranty is replacement of the media on which the Software is furnished.

Warranty Claims

Customers may submit service requests for Hardware or Software covered under warranty by sending an email to support@hautespot.net. HauteSpot Networks will provide one (1) year of online assistance for all registered product. Proper documentation and verification of defect is required. Customers should include Hardware and Software product serial number in every service request.

Restrictions

No warranty will apply if the Hardware and/or Software (collectively, "Product") (i) has been altered, except by HauteSpot Networks; (ii) has not been installed,