User Login

Note to Users

Only registered users can view all available downloads. If you have purchased a product from HauteSpot networks in the past then you probably already have a user account. Click on theforgot login link and enter your email address. You will receive an email with your userid and password. If you need to create a new user account, please click thelink to register. We will review your request and add you to the system as appropriate. For more information, contactsupport@hautespot.net.

Welcome to the HauteSpot Technical Support Site!

The first thing to do if you are a customer (i.e. have already purchased HauteSpot Networks equipment) is to log into the web site. Select Website Login Logout from the menu above under Support. This will give you access to all of the available resources on our site, including complete training material, manuals, software upgrades, tools, design guides, etc. Generally your user ID will be your first initial and last name. If you are unsure of your ID, then you can request it by clicking on the fogot_icon Lost Password link, then provide the email address that you use with HauteSpot Networks.

If you do not have an account, you can request one using the register_iconregister button. HauteSpot Technical support will verify that you or your company have purchased equipment from us before activating your account.

If you are having technical issues, please be aware that standard technical support is limited to email support during the first 30 days after purchase. If you would like priority telephone support, you will need a current icon HauteSpot Extended Support Agreement (Link).

Steps to Getting Help

  1. Read the Quickstart Guide that came in the box with your HauteSpot product
  2. Download and read the user manual
  3. Watch the on-line training videos
  4. Read FAQ
  5. Review Forum postings using search
  6. Send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  7. If you have an icon HauteSpot Extended Support Agreement (Link) then call technical support from 9am to 5pm pacific time at 805-541-9477.
  8. If you have a failed system and are instructed to do so by HauteSpot technical support, submit an RMA.
  9. You can track the status of open trouble tickets and support issues at http://customer.hautespot.net

 

OUR CUSTOMERS

Global Emergency Resources
by Charlotte Chang
9.12.2011

"FYI,  our customers have been using our kits since 5 PM yesterday to evacuate a flooding nursing home in Harford Co. 152 patients so far and the systems are working like a charm. These grab and go HC and eWRAP flat work. I could not be happier than to see our systems work in this manner to help our EMS and First Responders do their job. "

—Stan Kuzia
CEO, Global Emergency Resources

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IN THE NEWS

On-site Edge Recording With Live Wireless Relay
by Charlotte Chang
9.22.2011

BuildingVidovation demos portable wireless network video recorder. The microNVR is ideal for many applications combining on-site edge recording with live wireless relay such as in-vehicle video monitoring, light pole mounted video monitoring, solar powered remote video monitoring stations, camera back video recording and relay, and a pocket-carried video recorder.

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WHAT'S HOT!

Live Video Streaming Over 3G
by Bob Ehlers
5.19.2011

microNVR roadtrip1We put the HauteSpot microNVR and Global Emergency Resources eWRAP to the test. Driving 700 miles from Meridian, Mississippi to Augusta, Georgia, we put a Mobotix megapixel camera attached to a microNVR and eWRAP in a moving van. The microNVR recorded at full frame rate and resolution all of the video from the camera. It also transcoded and pushed video out over the eWRAP using 3G EvDO wireless. The push architecture remained connected throughout the entire trip including through some relatively remote areas. See as short captured video of this test. 70 miles an hour, 700 miles, 10fps, VGA…

See in Action